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Module 8: Customer Support

Best Help Desk Software Solutions For Customer Support

  • Manage your support emails without learning a complicated help desk system, works just like regular email.
  • Assign incoming emails to different team members.
  • Use canned responses (saved replies/templates) to answer emails more efficiently.
  • Add private notes (invisible to the customer) to communicate better with your team members.
  • View reports that show average response times and other analytics.
https://frontapp.com

Front pricing starts at $19/month (or $15/month when paid annually) per user.

https://www.groovehq.com

Groove costs $22/month (or $19/month when paid annually) for unlimited users and unlimited mailboxes.

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How Can This Course Be Free?

Our course is 100% free forever because of our special partnerships with SiteGround Hosting and Elementor Pro.